Shipping Policy

Free and Flat Rate Shipping is available on qualifying orders

• FREE Ground shipping on all orders over $700 for all 50 States
• $15 FLAT RATE Ground shipping on orders from $500.00 to $699.99 within the 48 Contiguous States
• Under $500.00 – No Freight Allowance
• Exclusions from Free Freight
  • Pumps
  • Filters
  • 8000 Series Controls
  • Flex pipe

Free ground freight is only available if the shipment goes by our selected carrier. Due to the physical size, weight, or concern for damage to items shipped in standard packaging, Hydro Quip reserves the right to ship the order by common carrier without free freight. If eligible for Free Freight and you choose not to take advantage of the free ground freight option, the regular shipping program charges will apply.

All shipments are F.O.B. from our location.

Shipment delivery may be late due to circumstances beyond the carrier's control, including inclement weather, no access to delivery location, and so on. In these cases, there will be no refund on freight costs by the carrier, or by Hydro Quip. Service and handling fees will not be refundable in any case.

Shortages

If you feel a shortage has occurred within your order, you must contact us within three (3) business days of receipt. 

Hydro Quip is not responsible for errors or omissions at the point of order

Backordered Items

Occasionally, some items may be backordered. In the event your order does not ship complete, Hydro Quip will notify you of the backordered item(s) and expected ship dates (or of a backorder cancellation if necessary). Freight on B/O’s is the responsibility of the customer, unless the original order qualified for free freight. Hydro Quip may cancel backorders at our discretion. 

If an item in your order is backordered, it may affect the free shipping policy. For example, if your order total is $800 and one of the items priced at $300 is backordered and cannot ship immediately, the free shipping would not apply to the remaining items. In summary, if you choose to have your order partially shipped with backordered items shipping separately, you will be responsible for the shipping costs of both shipments. If any of those partial shipments are over the $500 or $700 threshold, the same free freight policy applies to that partial shipment. For example, if your order total is $2,000 and one of the items priced at $800 cannot ship immediately, you would not pay shipping for the first $1,200 partial order, and you would not pay shipping for the second $800 partial order.

Damaged or Refused Shipments

Please inspect your merchandise upon receipt. We require damages be reported within three (3) days of receipt of the merchandise. Contact our customer service department for a Return Merchandise Authorization (RMA) number.

Technical Support

Our Technical Sales Desk hours are 6:00am to 5:00pm (Corona, CA time), Monday through Friday.